Start guide for front desk staff
Everything you need for your first shift, in four steps.
The four steps
- 1
Log in on the desk computer. Sign in with your own work email, or the shared desk login if your club uses one. Use the desktop app on shift, not your personal phone.
- 2
Read the morning briefing. It's at the top of your Inbox and tells you what needs attention today, like which programs are still short.
- 3
Work through Tasks. Each task is a program or court that still needs players. Open one, look over who the Assistant suggests and send the invites.
- 4
Tell the Assistant what you learn. If a player mentions they're back from injury or only play mornings, text it to the Assistant. It saves it to their profile so the next shift knows too.
Good to know
Members who text the club number never see other members' details. You can also message the Assistant any time with a question, like "what's open tonight?"